FAQs

CONTACT

1.    How can I contact B:SM Car Parks?

   •    B:SM Car Parks Sales Information (season tickets, Parking Card, Bonus Card, Companies, etc.)
      o    Tel. 93 409 18 22 – email: infocomercial[at]bsmsa[dot]cat

   •    B:SM Car Parks Customer Service (suggestions, requests, incidents, etc.)
      o    Tel. 93 409 20 21 – email: atclientbsm[at]bsmsa[dot]cat

      o    The Citizen Attention Point (Calabria, 66 st.) will process request only with a previous appointment. You can reserve a day and time by calling  93 887 50 34 and selecting the appointment option.

SEASON TICKETS

1.    What types of vehicles are accepted for season tickets?
The B:SM Parking Network offers season tickets for cars, motorbikes, bicycles and electric vehicles, except in the case of the following car parks which only accept the following types of vehicles:
   •    B:SM Bus Garcia Fària: special vehicles, cars, motorcycles, vans and electric vehicles
   •    B:SM Bus Moll d’Espanya: special vehicles and passenger cars 
   •    B:SM Gràcia Motos: motorcycles, bicycles, electric motorcycles and electric bicycles
   •    B:SM Wellington-Zoo: cars, motorcycles and electric vehicles

2.    Does buying a parking pass in the B:SM Parking Network give me the right to have a fixed space for my vehicle?

No, it doesn’t. When you buy a parking pass, you are guaranteed a parking space in the time slot you have contracted, but we cannot guarantee that it will always be the same.

3.    I want to be a season-ticket holder with a fixed place. What do I have to do?
Contact us and we will inform you about availability and prices of season tickets with fixed place.

4.    My needs for parking are not 24H. What are my options?
We know that every day is different and so are your parking needs. That's the reason that we have FlexiPark, flexible parking rates, so you can find the one that suits you. Consult FlexiPark modalities or contact us and we will inform you about availability and rates.

ELECTROMOBILITY

1.    I have an electric car/motorbike, is there any season ticket for electric vehicles?

The B:SM Parking Network offers season tickets for electric vehicles throughout its network, you only need to fill out the form below and we will inform you about the availability and prices in the car park that interests you with no obligation.
https://www.aparcamentsbsm.cat/es/form-informacion-soluciones-aparcamientos-parking-card/

2.    How much does the recharge cost?
Currently, the energy consumed in the recharges carried out by the season-ticket holders of the B:SM Parking Network with season ticket for electric vehicle is 100% subsidised.

3.    I'm a season-ticket holder for an electric vehicle. Can I be as long as I want to charge in an electric parking socket?
No, you can’t. As a season-ticket holder for an electric vehicle, you can charge a máximum of 12 hours/day. Once this time has elapsed, you must move your vehicle to allow another season-ticket holder for an electric vehicle to charge.

4.    I'm a season-ticket holder, but I don't have a season ticket for an electric vehicle. Can I use any available parking socket?
No, you can’t. As a season-ticket holder, if you don’t have a season ticket for an electric vehicle, you can’t park in the electric spaces.

5.    I am a season-ticket holder, but I don't have a season ticket for an electric vehicle. What do I have to do to use the electric sockets of my car park?
You need to request the change from your season ticket to an electric mode, if available. You can do so through your user zone, email or telephone.

6.    How do I know where there are charging stations in Barcelona?

   •    On the smou app
   •    On the Endolla Barcelona website

PARKING BY THE DAY

1.    What is the Bonus Card?
The Bonus Card is a prepaid card that allows you to park your car in the car park you have chosen for the number of consecutive days you need. The time will start counting from the first activation. You can currently choose Bonus Card for 1, 2, 3, 5, 7, 15 or 30 consecutive days.

2.    Does the Bonus Card guarantee me a place in the chosen car park?

Yes, it does. The Bonus Card guarantees that you will have a parking space in the car park that you have chosen and according to the data that you have indicated in your reservation.

3.    What is the Parking Card?

The Parking Card is a prepaid card that allows you to park your car in the entire B:SM Parking Network for the number of consecutive days you need. The time will start counting from the first activation. Currently you can choose Parking Card for 1, 3, 5 or 7 consecutive days.

4.    Does the Parking Card guarantee me a place in the entire B:SM Parking Network?

Yes, it does. The Parking Card guarantees that you will have a parking space in the car parks of the B:SM Parking Network and according to the data that you have indicated in your reservation.

5.    What happens if I buy a Bonus Card or a Parking Card for a specific number of days and in the end I am in the parking space longer than planned?

If in the end you are more time than you had contracted, you will only have to pay for the time you have exceeded, according to the regular rate.

6.    Where can I buy a Bonus Card or Parking Card?

   •    On these websites: www.aparcamentsbsm.cat/en/ or www.parkingcard.cat
   •    At the Car Park ticket machines
   •    At the Car Park control room
   •    At the B:SM Car Parks Sales Department

PARKING BY THE MINUTE

1.    How can I pay for the minute use of my car in the Car park?
You have two options:

  • SMOU app: With agilPark service allowed at smou app you can manage your parking time by the minute from your mobile in a safer, more comfortable and more savings way.
  • Picking up a ticket at the entrance and paying at Car park ATM before leaving it with your car.

2.    What is the Hours Card?
The Hours Card is a prepaid parking hours mode that allows you to park in the entire B:SM Parking Network and pay with a discount according to the real time you have consumed. You can currently choose 25, 50 or 100 Hour Cards.

3.    What happens if I buy an Hours Card for a specific number of hours and in the end I am in the car park longer than the available balance on the card?

If in the end you are more time than the available balance on the card, you will only have to pay for the time you have exceeded, according to the regular rate.

4.    Does the Hours Card guarantee me a place in the entire B:SM Parking Network?

No, it doesn’t. The Hours Card doesn’t guarantee you a place.

5.    For which vehicles can I use the Hours Card?
You can use it to pay for parking by the minute for passenger cars, electric vehicles, motorcycles and bicycles.

6.    Where can I buy the Hours Card?

   •    On these websites: www.aparcamentsbsm.cat/en/ or www.parkingcard.cat
   •    At the Car Park control Office
   •    At the B:SM Car Parks Sales Department

COMPANIES

1.    I am looking for parking solutions for my company's employees. Who can help me?
We have at your disposal a commercial team that will advise you and help you find the parking solution that best suits your needs. You only have to fill in the following form and we will contact you with no obligation.
https://www.aparcamentsbsm.cat/en/park-at-the-best-price/our-parking-solutions/abonaments/form-our-parking-solutions/

2.    I want to advertise my product/establishment/service in B:SM Car Parks. What options do I have?

We have at your disposal different supports and options to help you publicize your product or business. Think of all the people who pass through our facilities on a daily basis and still don't know you. Take the opportunity to grow.
You only have to fill in the following form and we will contact you with no obligation. 
https://www.aparcamentsbsm.cat/es/empresas-y-establecimientos/haz-visible-tu-establecimiento/form-publicidad-en-los-aparcamientos/

 
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