26/10/2020

Effects of COVID-19 at the B:SM Parking Network

In the context of the current situation, we communicate that B:SM Parking Network continue to provide services to facilitate the essential mobility of citizens. However, as a measure to contain the expansion of the Coronavirus COVID-19, limit its incidence and protect people, some of the functionalities of BSM Parking Network services may be restricted.

Prevention Recommendations:

  • When leaving the vehicle, the mask must be worn correctly in all the facilities.
  • Using the hydroalcoholic gel dispensers available in all Car parks.
  • Respecting the safety distance of 2 meters with other people.
  • Taking the elevators individually and respecting the preferential use of people with reduced mobility.
  • Using the toilets individual and respecting the indications of hygiene of hands and the existing signs of prevention.

Cleaning and Disinfection Protocol:

The Parking Network B: SM has been certified with the Global Safe Site Excellence seal that ensures the correct implementation of the hygiene, safety, cleaning and disinfection prevention procedures required to deal with the pandemic caused by the coronavirus. The certifying agency Bureau Veritas has been in charge of auditing and verifying that all the measures set out in the protocols are carried out in the established manner. The certification has been obtained with the Excellence qualification, which involves compliance with sanitary measures and analysis with samples from the all different facilities that verify disinfection and cleaning.

For the safety of employees, customers and visitors of the BSM car park network, we clean and reinforce the disinfection of surfaces or points of frequent contact every day, such as:

  • Common areas
  • Automatic Teller Machines
  • Control cabinets, dashboards, tables, chairs, computers and other office tools for staff
  • Toilets, taps and electric hand dryers
  • Elevators and buttons
  • Interphones
  • Banisters and handrails
  • Door handles and knobs

Commercial Information and Customer Service:

  • The B:SM Car parks Commercial Information Schedule will be on working days from 7 am to 9 pm by calling +34 93 409 18 22 or by email infocomercial[at]bsmsa[dot]cat
  • We are still here with you on the Customer Service telephone number +34 93 409 20 21, in the email atclientbsm[at]bsmsa[dot]cat and on the Technical Support section of SMOU App.
  • The Citizen Attention Office (c. Calàbria, 66) will only carry out procedures in person by appointment working days from 8.30 am to 2.30 pm and from 3.30 pm to 7.30 pm. You can make an appointment by calling +34 93 887 50 34 and selecting the option "Appointment".

 

Restrictions and Effects at B:SM Car Parks:

  • All the BSM Car Parks are in full service.
  • In general and for security reasons, the vehicle gates access will be closed form 10 pm to 6 am.
  • The staff will not sell parking products in person.
  • It is recommended to use the tickets machines (bank card and coins) for the payments and purchase of parking products.
  • Delivery of the product Hours Card purchased online will only be made at the BSM Bilbao, BSM Ferran Casablancas, BSM Hospital del Mar, BSM Mercat dels Encants, BSM Mercat del Guinardó and BSM Mercat de Sant Antoni car parks, from Monday to Friday from 8 am to 9 pm. 
  • There will be no face-to-face deliveries of comercial parking products, resident parking opening commands, security locks for bicicles or similar from 10 pm to 6 am.

 

 

Updated information can be followed through our website www.aparcamentsBSM.cat and on our Twitter profile @AparcamentsBSM

We recommend monitoring the current situation of the Coronavirus COVID-19 through official sources and that they respect the recommendations of the health authorities.

Thank you very much for your understanding and collaboration.

 

(UPDATED - 26/10/2020 10h00 am)

 

 

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