Management
B:SM manages 51 Car parks in Barcelona to provide parking for residents, businesses and commuters into the city.
B:SM’s aim is focused on helping to improve mobility and enable solutions to the multiple demands generated by activity in the city.
Mission
B:SM’s main mission is to contribute to the development of Barcelona and to improve in the quality of life for residents and visitors by facilitating mobility. That is why we offer a car park network with more than 14,000 parking spaces for hourly, daily or unlimited use with season tickets across all districts of the city; car parks exclusively for residents, in which we offer rental parking spaces and concession of the right of use for fifty years; and car parks for vehicles of special measures such as buses, coaches or motorhomes, where is available park for hours, days or unlimited time by season tickets.
Efficiently and proactively manage services commissioned by the Barcelona City Council, while adding value to this services management and optimising profitability for society and the economy.
Our mission and vision are based on our corporate values: commitment, respect, rigour and honesty are the cornerstone of B:SM’s commitment to society in delivering services to citizens.
History
B:SM have been pioneers since 1994 with the introduction of a parking tariff system to provide citizens with the lowest price.
1994
Barcelona de Serveis Municipals was the first company to introduce pricing by 15-minute time-slots across the entire network of car parks.
2002
Reduction in the pay-as-you-go tariff to 5-minute times-slots, an initiative that was well-accepted by users and incorporated by other car park operators.
2006
Implementation of the tariff system of charging by the minute: the final step in offering the fairest price. Through this measure, B:SM was ahead of the law of consumer protection which established payment by minutes.
2009
Start-up of the service of electric recharging points into the B:SM Parking Network.
2018
General implementation of the access system by number plate identification of the subscribers at the B:SM Parking Network.
2019
Incorporation of payment by minutes through the SMOU App, emcompassing Barcelona's mobility services in one application.
2020
Incorporation of new services for urban mobility such as Click & Collect lockers and proximity micro-stores for Last Mile Distribution.
2021
Incorporation of safe areas for bicycles in the B:SM Parking Network.
Innovation
B:SM with innovative solutions to the city’s challenges
A model company for its contribution to ensure the expectations of citizens and Barcelona City Council are met, innovative in its management models that are reference points for other cities and where those of us who work are proud to be part of.
B:SM has a special interest in implementing new technological advances to improve services and customer satisfaction.
Quality Policy
B:SM has become a corporate benchmark and brand thanks to its Quality Policy.
The Municipal Parking Network’s Quality Policy is another example of the commitment of Barcelona Services Municipals SA to quality and continuous improvement. To achieve this we have to go above and beyond every day in looking after our customers, whose satisfaction is the best indicator of the quality of the services we offer.
B:SM - a network that offers services backed by ISO 9001 quality certification.